Let’s work it out.

Check that you’re using the same sign-in method and email address you used to create your account. If your connection is working, reopen the app and try again. If it still fails, write to us with the error message.

Check your email address and your spam or junk folder. When the resend option becomes available, request a new code and use the latest one. Don’t share the code with support.

Open the pairing screen in Claspy and share your invite link or code with your partner. You both need an account in the app. Your partner can open the link and pair using the code.

Make sure you entered all six characters correctly. If you’re using an old invite, ask your partner to share the current code from the app. If pairing still fails, write to us with the error message.

You both need to answer the daily question before you can see each other’s answers. If you’ve both answered, check your pairing and connection, then reopen the screen.

Yes. You can answer Discover yourself questions on your own and invite your partner later. You need to pair to play games together.

No. When you’re paired, one person’s subscription covers both of you. See the subscription screen in the app for current plans and prices.

Make sure you’re signed in to the App Store with the Apple account used for the purchase. Open the restore purchases option in Claspy settings and complete the process on the subscription screen. If it still doesn’t appear, write to us.

In your iPhone’s Settings app, open your Apple account, then Subscriptions and select Claspy. This screen shows your subscription status and available management options.

Check your preferences in Claspy under Settings > Notifications. Make sure notifications for Claspy are also allowed in your iPhone settings. Focus or Do Not Disturb may silence notifications.

Yes. Open Settings > Notifications in the app to update your notification preferences.

Open the delete account option in Claspy settings. Read the information on the screen and complete the confirmation steps. Deletion is permanent. If you have an active subscription, cancel it separately in the store you bought it from (App Store or Google Play). If you can’t open the app, you can send a request by email from our account deletion page.

Send questions about your data to hello@kelddigital.com. Our Privacy Policy explains data processing and your rights.

Update Claspy, check your internet connection and reopen the app. If the issue continues, send us your phone model, app version and the screen where you got stuck.

Claspy is currently available for iPhone. The Android version is being prepared. You can find current download information on our homepage.